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Meet Our Team

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Mike Fiato

Senior Vice President of Guest Experience

Michael Fiato is known for his passion for hospitality and creating a workplace atmosphere that inspires great experiences for our team and guests. As the Senior Vice President of Guest Experience, much of his time is spent in the field working with associates to exceed guest expectations and ensure exceptional experiences. Mike personally develops and delivers guest service training for over 2,000 associates every year. Additionally, he has conducted focus groups with over 125,000 guests and has an innate, comprehensive understanding of consumers. Mike is proud to lead Eurest’s Elev8 Hospitality team.

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Laura Gigl

Director of Centers for Excellence

aura is originally from Milwaukee, Wisconsin. She moved to Dallas, Texas, in high school, where she and her family now reside. She is the Director of Centers for Excellence within the Elev8 Hospitality Team, overseeing the relaunch of our Centers for Excellence (CFE), Eurest Quality Standards, Eurest University, and Quarterly Trainings. Laura has been with Eurest for over 23 years, serving as both an operator and a CFE Leader for more than 20 years.

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Alison Lambert

Director of Engagement & Insights

Alison started her career with Compass Group as a Communications Coordinator on the Business Excellence team (now Envision Group) working on Eurest communications in 2010. She moved into a part-time role supporting Mike Fiato in 2013 when her first child was born. Since then, she has grown both her career and family, and is now a cornerstone of Elev8 Hospitality, managing the Nudge platform, associate engagement efforts, and Share a Voice programs. She lives in Concord, NC, with her husband and three children

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Erin Lamberti

National Director of Catering

Erin is originally from West Virginia but grew up in Surfside Beach, SC. Her love for the food and hospitality industry comes naturally, having been in the business in some form since she was 12. She began her career with Compass at Levy and has been with Compass for over 10 years. The ‘D’ (Dominant) and ‘I’ (Influence) in her DiSC personality profile complement each other to drive change and support teams. As the National Director of Catering, Erin focuses on supporting catering growth and creativity, all while refining our program standards to ensure our guests have an amazing catering experience.”

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Kelly Pope

Onboarding & Development Program Manager

Kelly joined Eurest in 2013 as a conference center coordinator for our National Accounts division, and she now manages Eurest onboarding and development programs including LIFT, GULL, Mentoring, and various training courses. She is a classic “C” (Conscientiousness) DiSC personality type and loves details, calculators, and exemplifies humility. She was born and raised in the Charlotte, NC area where she still lives with her husband and two daughters.