“A great guest experience starts with me” — this service promise is the heart of our hospitality culture, guiding our team members in every interaction to ensure satisfaction for both guests and clients.
We prepare our associates to do great work every day through our proprietary onboarding and career development programs and training resources.
Our award-winning associate engagement strategy promotes collaboration, transparency, respect, growth and shared accountability among our teams to drive positive results.
We ensure that guest feedback is heard, allowing us to identify trends, develop training strategies and continuously improve our services based on both quantitative and qualitative data.
We promote operational excellence through training and maintaining high standards. Eurest Centers for Excellence bring our principles and values to life in our operations, acting as the tide that raises all boats among our teams.
Food can be viewed as the most important part of a event or big meeting. Our catering brands are designed to provide variety, customization and seasonality from the boardroom to the ballroom.
We use data and technology to tailor our hospitality approach to different business types, regions, and guest profiles, creating memorable experiences and providing customized service for each guest visit.
Our team manages the whole information process, examining areas like speed of service, value perception, product quality and hospitality data, and working with other partners to improve and verify our services.
We invest in engagement, onboarding and training programs like Nudge, LIFT and Eurest University to support success. The development journey continues through the Global University for Lifelong Learning (GULL) program and our mentoring network. Our employee engagement mobile platform builds a community for sharing best practices and recognizing achievements, often leading to great ideas that enhance our operations.
Through our hospitality trainings and guest ambassador programs, we focus on developing hospitality enthusiasts so that each interaction creates a positive memory. We listen to our guests to ensure we are providing best-in-class service.
Our catering solutions are developed to meet current consumer trends, uphold sustainability initiatives, infuse health and wellness and leverage technology to create a seamless experience for our clients and guests. From hors d’oeuvres to plated dinners, and drop-off to full service, we offer delectable selections our catered events guests will remember.
We certify our best of the best to uphold our standards and help other Eurest teams excel.
